Refund policy

JayLux Co. Return Policy – All Sales Are Final

At JayLux, we take pride in delivering the highest quality luxury hair products and ensuring every order meets our exacting standards. Due to the nature of our products and the custom care involved, all sales are final.

• No Returns or Exchanges: We do not accept returns or exchanges for any reason, including dissatisfaction or incorrect ordering.
• No Refunds: Once a purchase is completed, refunds will not be issued under any circumstances.
• Order Accuracy: Please review your order carefully before completing your purchase. If you have any questions prior to ordering, our team is happy to assist.
• Quality Assurance: Each item is thoroughly inspected to meet our luxury standards before shipping.
• Case-by-Case Exceptions: While all sales are final, exceptions—if any—are at the sole discretion of JayLux and will be considered on a case-by-case basis.

By placing an order with JayLux, you acknowledge and agree to this policy. We appreciate your understanding and thank you for choosing JayLux for your luxury hair experience.